Customer Testimonials
Trustworthy, efficient, friendly, treated with respect. Did not push to make a deal. My salesman Listen to my concerns
The service was exceptional . Everyone is professional and friendly , knowledgeable about the cars . Noah is awesome !!
Everyone from start to finish were friendly and knowledgeable. Parker is the best salesperson I ever ran across..went beyond the norm to make sure I was satisfied with my final purchases. Will hear nothing but praise and recommendation from me about West Herr and all their employees!
Went to buy something at the dealership but couldnt resist the deal that was available based on a sign outside so I stopped by the salesroom. Immediately i was acknowledged and started the process of gathering information. All in all process was smooth and transparent upfront which is a big deal for me. Much thanks to Parker and GM.
I have purchased numerous cars from West Herr over the years because they are a fair and reputable dealer who not only treats their customers right, but their employees too. Max, the salesman for my latest purchase was great!
I am normally very happy with this dealership and it's operations. I had a scheduled appointment on February 21st at 8:20am. My normal counter guy was not there, so I already had apprehensions about how the service was going to go. I was in because I had my engine light come on and not go out this time. We've been watching it....feeling that it was related to the gas tank stopper not sealing (no final click anymore) all the way. Apparently instead of walking 10feet to the waiting area, I was sent an email... .never got it. ...
Have purchased or leased many vehicles from West Herr. As usual experience was flawless and Salesman Parker Harris made it quick and easy. Parker’s attitude and completeness made this purchase great!
They were easy to work with, and they had great options for leasing and vehicle selection
I recently had to take my Kia in for service for a heat issue I was having. The issue was not presenting itself to the dealership and the car appeared fine when first examined. I knew that something still wasn’t quite right and explained this to the dealership. I’d like to commend the team here for listening to me and trusting my word. The team continued to look at my car until the issue finally decided to flare up. It would have been easy for them to send me on my way and dismiss the issue but they ...
I have been very satisfied with West Herr Kia and their service department. They are informative about all of the maintenance and repairs that need attending to. Thank you Tim for work well done. I give you 5 out of 5 stars.
Tim at West Herr Kia was awesome to work with. He made the whole car buying process so easy. We would definitely buy a car from Tim again.
Hi, we leased a Kia K4 from Timothy and it was the best experience! He was smart and knowledgeable about everything, we didn’t really ask questions he was so thorough! Love him he deserves a raise
Excellent service! The man working the front desk was very helpful and kind, very nice to work with someone so personable.
EXCELLENT SERVICE. I WOULD NOT GO ANYWHERE ELSE. TOM BULL AND ALL OF HIS ASSISSTANTS WERE EQUALLY AS HELPFUL.
Manny is amazing at his job, and it certainly shows. The team is also 10/10. Highly recommend.
Very happy with our 2025 Kia Telluride! Jay was very helpful - got the color and trim we wanted!
I just purchased a 2021 Kia Sorento. I dealt with a salesman by the name of Emanuel Conteh. My transaction started out over the phone a little more than an hour away over the phone. Within 2 days the transaction was pulled together. When I arrived at the dealership I was immediately greeted by just about everyone that was there. Then I got to meet Emanuel. Dealing with him over the phone did not do him justice. What a fantastic guy. He made the whole vehicle purchase a positive experience. I would recommend "Manny", or West Herr in general to ...
I’m so impressed with West Herr Kia ! The staff from the time you walk through the door , to the time you leave , They make you feel like you’re part of their family. . Casey was especially helpful with getting my car repaired . I highly recommend West Herr Dealerships and will surely pass the good word on ❣️🥰
Sold me a brand new car with a chewed wiring harness after 5 days, Then said it’s not warranted so turn it into my insurance. My insurance inspector covered the damage less deductible but said it was highly unlikely this happened at my house. He couldn’t understand how any rodent could get where the damage was. I lived here since 1980 and two other cars and a Winnebago parked next to the new car. Not once have I had a chewed problem of any type. Insurance adjuster said he would see if they wanted to investigate it. Claim is paid ...
It was ad a pleasant experience and it was not time consuming. We picked up the Kia in a reasonable amount of time.
Efficient and pleasant employees, Have all my service completed by the very competent service department.
Did not take my service requirements seriously. And when pushed the issue a little they pushed back. So wrong customer service decision.
Craig Florkowski's salesmanship was superior! He ascertained what I was looking for, in a pre-owned vehicle, and what I could financially afford, and made it happen. My first visit to the dealership was on Friday, and I was driving home on Monday in my 2021 Kia Forte! Took test drives of two 2021 Fortes, fell in love with the second one. Financing arranged, registration arranged, insurance with my carrier arranged, and I was on the road. The process was quick and easy, but with no pressure. I was told that WestHerr has 39 dealerships! They'll find what you're looking for. ...
I had my 2023 Kia Sportage in for service today. Michael was my service writer. He was very professional and knowledgeable. Always a pleasant experience with the Kia service department. Great job Michael. You have been Valley Ambassador approved.
Told me my repair would take 90 minutes took about 75. Courteous and explained all options
Called me several times with status updates on my vehicle. Explained to me in advance of a time delay because I didnt have an appointment.
I got an excellent deal, thousands cheaper than other dealers. Valuation of trade was a little low, but I did negotiate up $1,000. Sales people I spoke with were very helpful and not pushy. My questions were answered fully. I was never asked the question that signals a salesperson who is ready to take advantage of a buyer's ignorance, "What would you be comfortable with as a monthly payment?" Mike and Leah were very good to deal with, and buying was overall a very good experience.
Great service department. All staff were friendly and reliable. Work was completed within expected timeframe.
Tim, service advisor at West Herr Kia was very personable and knowledgeable about my car, very helpful in dealing with my auto needs
Great staff! My sales person was very knowledgeable and friendly. Great variety of vehicles to choose from. Love, West Herr Kia.
The service provided and the service advisor were excellent. They provided excellent customer service. Thank you!
I took my kia in for the update, and Mike told me it would be about 90 minutes and a nice young man came out. I think his name was Dylan and he did my update and it only took 30 minutes , I was very pleased and very impressed because nobody wants to sit around for a couple hours. Thank you
Polite people, easy to understand. The price of our repair did not seem right. Feel West Herr made overcharged us. Too much money.
Service excellent. Amenities great. Staff very pleasant and accommodating. Waiting area spotless and comfortable. All explained concisely. No complaint.
I've taken my vehicle to West Herr for all my service since I purchased it in 2021. When I had an issue recently, service manager handle it, explaining why the delay in service. Tim Oakley explained everything to me, taking the time and answered all my questions and concerns! Job well done!
Always a pleasure going in for service. Tim is always upbeat, knowledgeable and courteous. Something you dont see every day. He truly exemplifies customer service.
The service advisor Tim is very friendly. He greeted me with my name as soon as I walked in. Vast service, no xx. That's why I will continue to take my vehicle here.
I had a wonderful experience at West herr Kia in Orchard Park . Alex was amazing he did an awesome job helping me and my grandson with his new wheels . Alex has an excellent customer service skills , very professional and attentive to details . Thanks Alex for everything . 🙏 Chance is very happy with his new car .🚘
Tim is very professional. He had to order parts so the service is still open. He has kept us posted
I have utilized this dealer for many years due to the knowledgeable staff, efficiency, and respectful and responsive way they interact with customers.
Lyndsay was so knowledgeable, helpful, and very attentive to my needs as a customer leasing a Kia!
I can't say enough on how courteous and friendly the whole staff is. I highly recommend this dealership.
My sales person Jay Drenning and Frank C were very professional and Jay took the time to show me all the features in my new Kia Seltos Different features then in my Sportage Set my phone up and my radio and pointed out different features in my car. This is my 3rd Kia that I have leased. Very satisfied with both men and their service at Kia. Thank u.
Everything is great specially Tim at service he goes far away to help best he can words not enough to say thank you Clean respectful friendly crew great customer service thank you everyone
I arrived a few minutes before my appointment was greeted immediately by Tim. He checked the computer found my account and what was to be done. He showed me to the waiting area and said it would be about an hour for the work to be done. Before the hour was up He handed me my keys,thanked me for coming to West- Herr Kiaand that he had the car washed as well. Doesn't get better than that.
After my Kia was stolen ,I reached out tothe Kia dealership for help I did not want to own a kia anylonger. They set me up with Frederick who was just the rite person for me. He was so helpful in getting me the car I.wanted . And he did quickly. I can't say enough about him and the entire West Hurr team. Thank you all so much.
Marc Nagy, to my utter and pleasant surprise, has now sold me my fifth Kia. Somehow, I've established a relationship with this salesperson that I have an interest in maintaining. This would be due to being able to trust him to be integral and honest on my behalf. I also enjoying engaging in 'real' conversations with him where he doesn't flower me with sentiments designed to get a sale. I inwardly thank him for that, and for saving me from any sales' dribble, and I now thank him publicly. Marc has been good to me and I equate ...
Tim Oakley is a wonderful service advisor, he always goes above and beyond to help us with scheduling our appointments and making sure our car is in perfect running order. We are always happy with our service at West Herr Kia.
I have been a customer of Kia for a long time. This is my 3rd car from West Herr Kia of Orchard Park. Always the best service!
Needed software update on my Kia Sorento. Was able to get same day appointment, was in and out in an hour -and they even washed my car. Always friendly reliable service from Tim and his team!
Very accommodating Dealership! Excellent professional and excellent Customer Service! Took our car in for Inspection that is due at the end of the month and we’re greated by Tim Oakley and taken care of very promptly! Everything went well and it is now all set for another year and they also washed our car! Couldn’t ask for better service! Absolutely love this Dealership and their personnel as well! Kudos to Tim and West Herr Kia!
I needed to reschedule but couldn't get an answer when i called. The scheduler was very pleasant even though i was a "no show." Service was quick.
Very pleasant experience,Aaron was great and everyone was very friendly and helpful. I would definitely shop there again.
Good service but can be difficult to make an appointment. Friendly staff, car left clean & washed , waiting room acceptable
I want to give a shout out to a Kia Professional that only fought for thing to be right on my 2017 Kia Sorento, Steve Desotell. Things were not right mechanically with the engine, and he never gave up making it right. He is the true meaning of Customer Service. I will continue to bring my Kia in for repairs and service because of him. Thanks again Steve.
My oil change was completed in the time frame given and the were very professional
Purchased 2023 Kia Sorento Hybrid on 4/22/23. Had an issue and dropped off to service department on 4/27. It is now 5/22/23 and I still do not have the car back. My last call to them on 5/18 with them saying “KIA engineers are working on it” no-one is returning my calls! Time to file a complaint with NYS AG’s office and hire an attorney.
Helpful, loyal, honest, always willing to make the deal work. Always available to chat or answer questions.
Last minute car Lease - Dealer was very accommodating got there after 5:30 pm just before special pricing was over and everyone took their time to help out
Luke went above and beyond to assist with the lease buyout for my Kia.The experience was great!
Stephen is a true professional. The service visit was quicker than expected and very pleasant. No one wants to spend time in the service dept at the dealership but on the rare occasion I had to, the experience was always pleasant and short in duration.
My experience at west herr Kia was a good one to say the least. From ordering my new Kia k5 gt all the way to delivery. Jess & Scott made my buying experience a good one. Would highly recommend west herr Kia if your in the market for a new Kia.
I had my KIA sportage in for service at West Herr I can’t say enough about the great service I received. Steven Desotell let me know everything that needed to be done and even gave me a rental when he realized it was going to take longer than expected. Everyone was very polite and helpful.
Stephen went over and above what was serviced for my vehicle. I will certainly continue to bring my vehicles to West Herr.
I took my car in for a lane assist problem. The technician cleared the system, took it for a drive and it didn’t act up again. I’m supposed to drive the car and if it happens again they will get me right in. Very friendly staff in service area.
Amber Trost was a delight to work with. Knowledge of your product and after asking me what I was car interested in found the perfect the car for me Everyone I encountered was. Polite and helpful. I highly recommend West Herr
West Herr is an awesome dealership everyone there was so helpful and my salesperson Molly was very nice, helpful and understanding with purchasing my new car.
I have never been as unhappy with the service I received, or more accurately didn’t receive at West-Herr Kia in Orchard Park. I’ve had my vehicle for roughly six months and in that six month period, I’ve had my car there, in their service shop no less than 8 times. On multiple occasions the car has been there for the same exact problem multiple times. They have, in some cases told me things that are flat out not accurate or not believed what I was telling them in the first place. At one point their solution was to ...
Davonte was very helpful with deciding on my car. He made the whole buying process simple and easy.
My sales representative Luke Churik, was so helpful with my Kia.Forte lease. He is a keeper, treat him well!!!
First of all I did not work with Marc. He was on vacation. Fredrick Koch, Michael Decarlo ,Jason Jones and Jessica Allen worked with me to complete my process. All these people deserve a raise for what they did for me. The service and professionalism plus respect for me was heart warming. I've been a customer with Kia and West Herr since 2002 and will continue to deal with them.
Great service.My appointment was on the time they gave me . Always great service. They took care of my recalls quickly 1hr;
Hard to make appt. to get vehicle in for repairs. They were great the day of appt. Was in and out,very friendly.
Excellent service very professional. Steve went out of his way to make our experience stress free
Had to get a couple recalls done here over the weekend. I was in and out fairly quickly. Waiting room is comfortable and coffee machine is awesome. Tim was very courteous and helpful.
Great customer service very personable and knowledgeable about their vehicles and everyone is very helpful and friendly
I would like to express my appreciation to all the staff for their outstanding service. In particular, Molly, she is extremely easy to work with, very accommodating,an absolute treasure!
Thank you to Stephen for 30 for taking care of my car. The office towed in immediately. He put a new tire on because it was flat and he took my fear is the way that I could drive the car after a small accident. Thank you for what you did Stephen I’d love West Herr Kia
West Herr put a lot of time and energy into finding me a car. They were consistent and courteous.
Great service all around from the time that I walked into the door until the time that I took delivery of my truck
My car died in your parking lot, Stephen was great, very kind and professional,handeled the problem even arranged a shuttle ride home. Great service department.
On and out on an hour. Great. Friendly staff. Clean, well run facility. We'll see them again
The entire process of buying a car here was simple. We had to wait for our vehicle to come from the factory as it was ordered but it was simple and painless! Thank you West Herr!
Friday afternoon at 4:00 the tire alert light went on my Kia. I was about a half hour away from the dealer and rushed over. Even though it was the end of the day they took care of me as soon as possible while I waited. (It was a nail in the tire so good thing I stopped) Always cheerful and accommodating. I couldn’t ask for better service.
Pleasant experience. Service department personnel very courteous and professional. Definitely satisfied with the service performance.
Great dealership. Helpful staff . the whole purchase of my new Kia Forte went without a hitch
Sean brand is the man! So happy with my new car. Will definitely recommend to family and friends
Lindsey was great!! Kept me updated on car delivery and went over everything!!! Would definitely recommend!!!
Took my 2022 Sportage into West-Herr Kia for scheduled maintenance (oil change and tire rotation). Stephen welcomed me to the service area and exhibited great customer service as he processed my appointment and provided details on when the vehicle would be ready. The communication upon completion of the work was excellent as well and Stephen had me on my way in no time! Always a great experience with West-Herr Kia Sales and Service!
Very easy transaction.No games or add on extras.Fair enough during these times.Quoted price from 2 days before didn’t change.
Wow these guys are so cool, no pressure whatsoever. Chris was awesome, finance guy was a trip. So satisfied. A+++++!!!!
Great customer service from everyone at the dealership. Happy with the car and will be back in the future
It was a pleasure dealing with the staff at West Herr Kia. It was a low pressure experience and Davonte was great to deal with. I’d highly recommend West Herr and Davonte to anyone in the market.
Very helpful. Answers and explains any questions. Provides a feeling of trust. Would recommend to everyone.
Fantastic experience! Lindsay in particular was great, made for a super easy and enjoyable process.
I purchased my 2nd car from Kerry. I am so satisfied. I will continue to do business with West Herr and Kerry Finach
Pleasant, honest, respectful, timely, everything you would like in a dealership. The fast carwash after car is serviced
The sales consultant, Noah Wigdor, was very pleasant and helpful through my whole process. My third KIA from this dealership. Great service!
Steve was very helpful and knowledgeable. I was comfortable asking him questions. Thank you steve
Sales experience was no nonsense and friendly. Mrs. Weipert was able to get the car I loved at the perfect price.
