Customer Testimonials

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Cars Nov 30, 2022

awesome quick service. the service folks are knowledgeable, friendly, and good looking. The facility was clean and refreshments had been offered. I would return for service.

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Cars Nov 24, 2022

Very good experience with the service department. My first time bringing a car for service here. Tim Oakley was very welcoming, personable and professional. Service was completed in a reasonable amount of time. I’m very satisfied with this service department.

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Cars Nov 13, 2022

Purchased a 2023 Kia Sportage Hybrid in June 2022 from Shawn A. He was very knowledgable, helpful and seemed to have good insight into exact model I was looking for. Worth the wait ordering from factory. Couldn't be more pleased with car and its features. Thanks to Shawn for all his assistance.

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DealerRater Nov 10, 2022

I would like to express my appreciation to all the staff for their outstanding service. In particular, Molly, she is extremely easy to work with, very accommodating,an absolute treasure!

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Cars Nov 4, 2022

This is our 2nd purchase with Luke at West Herr Kia. He is very kind, precise and helpful to work with. We have sent friends and family to him as well.

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Cars Nov 4, 2022

Very easy transaction process. My salesperson, Luke Churik, took care of all the details. Made for a smooth purchase. Willing to go above and beyond throughout the sale.

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Cars Oct 20, 2022

Best dealership experience. Everyone was super nice and honest. I was very pleased with the experience. Thank you Candace, Jay and Justin for your help. Definitely my new dealership!

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Cars Oct 18, 2022

The Best Car Bying experence I have ever had, in all my years of bying cars. Huge THANKS to Nick Mirti, Dan Flick, and Jay Drenning.

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Cars Oct 12, 2022

Courtesy A1. Prompt and professional staff. Waiting room is clean and comfortable. Coffee station is always a plus. Thank you for your service. Definitely recommend to all.

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Cars Sep 27, 2022

Aaron Luterek my salesperson kept us up to to date on a 2023 Kia Sorento we were told that our car would take 4-6 months to arrive but thanks to Aaron we now have our new vehicle which I couldn’t be happier with.Aaron very knowledgeable on the car explained all the functions great person to work with would highly recommend he didn’t treat us like a customer but more like an important person

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DealerRater Sep 24, 2022

Thank you to Stephen for 30 for taking care of my car. The office towed in immediately. He put a new tire on because it was flat and he took my fear is the way that I could drive the car after a small accident. Thank you for what you did Stephen I’d love West Herr Kia

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DealerRater Sep 20, 2022

West Herr put a lot of time and energy into finding me a car. They were consistent and courteous.

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Cars Sep 15, 2022

The guys at the Service Desk were great in helping me get the work done on my car that it needed without spending more than I had to. Even though it's not really convenient for me to go to West Herr Kia to have basic service done on my car, I've overall had very good service in the 4 years I've been going there. However, on this visit, I was disappointed it took almost 3 (total) hours to get an answer about renewing an extended warranty that apparently could have been answered in just a few minutes if a ...

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DealerRater Sep 9, 2022

Great service all around from the time that I walked into the door until the time that I took delivery of my truck

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Cars Aug 11, 2022

I was able to maintain contact by texting so I could give a detailed description of my vehicle problem after leaving it overnight using the key drop. They were thorough and knew exactly what to look at. Because there was only a loose bolt, they just tightened it and it took seconds. ( no charge)

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Cars Jul 19, 2022

Terrific from start to finish. Gretchen went out of her way to walk me through the process of checking inventory, reserving, and purchasing my vehicle. Extra valuable in such a difficult buying climate! Would absolutely recommend.

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DealerRater Jul 8, 2022

My car died in your parking lot, Stephen was great, very kind and professional,handeled the problem even arranged a shuttle ride home. Great service department.

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DealerRater Jul 6, 2022

On and out on an hour. Great. Friendly staff. Clean, well run facility. We'll see them again

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DealerRater Jun 28, 2022

The entire process of buying a car here was simple. We had to wait for our vehicle to come from the factory as it was ordered but it was simple and painless! Thank you West Herr!

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Cars Jun 15, 2022

Made appointment online. Got there early, they took my car in early and I was out in no time. Friendly, quick, nice waiting area. Washed my car.

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DealerRater Jun 11, 2022

Friday afternoon at 4:00 the tire alert light went on my Kia. I was about a half hour away from the dealer and rushed over. Even though it was the end of the day they took care of me as soon as possible while I waited. (It was a nail in the tire so good thing I stopped) Always cheerful and accommodating. I couldn’t ask for better service.

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DealerRater Jun 7, 2022

Pleasant experience. Service department personnel very courteous and professional. Definitely satisfied with the service performance.

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DealerRater Jun 6, 2022

Great dealership. Helpful staff . the whole purchase of my new Kia Forte went without a hitch

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DealerRater May 30, 2022

Sean brand is the man! So happy with my new car. Will definitely recommend to family and friends

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DealerRater May 26, 2022

Lindsey was great!! Kept me updated on car delivery and went over everything!!! Would definitely recommend!!!

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Cars May 14, 2022

Best buying experience of my life. Partly because of car supply and demand it was a wonderful no haggle purchase. This dealer does not charge above sticker like you see some dealer are doing. I was able to put $500 down to save a car that they saw was being shipped that happened to be the exact car I was looking for. Fair trade in and Sean B was a great salesman who got me through the buying process quick and easy. Highly recommend this dealer.

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Cars May 4, 2022

I was called to set up an appointment after viewing a vehicle online. Upon arriving, I was greeted and set up with Leah right away. She gave me options, let me test drive some vehicles and was extremely fast and efficient while doing so. I was there from 1:30 to 5:30 and the time went by so quickly. I never waited longer than 3-4 minutes for a thing! I also left with a brand new vehicle, something that is pretty rare these days!

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DealerRater Apr 15, 2022

Took my 2022 Sportage into West-Herr Kia for scheduled maintenance (oil change and tire rotation). Stephen welcomed me to the service area and exhibited great customer service as he processed my appointment and provided details on when the vehicle would be ready. The communication upon completion of the work was excellent as well and Stephen had me on my way in no time! Always a great experience with West-Herr Kia Sales and Service!

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DealerRater Apr 14, 2022

Very easy transaction.No games or add on extras.Fair enough during these times.Quoted price from 2 days before didn’t change.

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Cars Apr 1, 2022

Craig Spears is an awesome representative of West Herr flawless in his approach and a pleasure to do buisness with him. We will be back because of Craig!

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DealerRater Mar 27, 2022

Wow these guys are so cool, no pressure whatsoever. Chris was awesome, finance guy was a trip. So satisfied. A+++++!!!!

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Cars Mar 23, 2022

Noah W was a pleasure to have as a salesman. Quick question responses and helped me through the long process of buying a car. Definitely recommend West Herr!

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Cars Mar 6, 2022

Scott Baldwin assisted me through the process of leasing my K5, which I love. It hasn't been easy but he made it easy! Friendly, understanding all around great guy! Thank you Scott and West Herr

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DealerRater Mar 1, 2022

Great customer service from everyone at the dealership. Happy with the car and will be back in the future

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Cars Feb 25, 2022

Sean and Dan were great! Would gladly shop with them again. Easy process, fair pricing, friendly, helpful. Went out of their way to help me

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DealerRater Feb 24, 2022

It was a pleasure dealing with the staff at West Herr Kia. It was a low pressure experience and Davonte was great to deal with. I’d highly recommend West Herr and Davonte to anyone in the market.

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DealerRater Feb 17, 2022

Very helpful. Answers and explains any questions. Provides a feeling of trust. Would recommend to everyone.

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Cars Feb 11, 2022

Great experience! Lindsay was FANTASTIC! The whole experience was perfect from start to finish was enjoyable and stress free. No pressure, everyone was helpful and kind.

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DealerRater Feb 10, 2022

Fantastic experience! Lindsay in particular was great, made for a super easy and enjoyable process.

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Cars Feb 5, 2022

Everyone I encountered was so friendly and knowledgeable. It was a completely stress free experience and I couldn’t be happier with my new Kia Sportage!

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Cars Feb 1, 2022

Kerry Finach is a pleasure to deal with. I have purchased multiple vehicles through her and never experienced any issues. An asset tho West Herr

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DealerRater Jan 21, 2022

I purchased my 2nd car from Kerry. I am so satisfied. I will continue to do business with West Herr and Kerry Finach

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Cars Jan 17, 2022

Very helpful, made sure we were happy. Worked with us to make sure we were happy on price and vehicle. Would go back and shop again here.

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DealerRater Jan 6, 2022

Pleasant, honest, respectful, timely, everything you would like in a dealership. The fast carwash after car is serviced

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DealerRater Dec 23, 2021

The sales consultant, Noah Wigdor, was very pleasant and helpful through my whole process. My third KIA from this dealership. Great service!

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Cars Dec 21, 2021

Long time customer. Always good service. Recommend this dealer to friends and family. Honest dealer fixes it right the first time every time. Body repair shop awesome too.

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Cars Dec 21, 2021

Service was very good with a very personable person at the desk!!!! Your place of service was clean and very hospitable. Coffee was a good touch for waiting.

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Cars Dec 10, 2021

I enjoyed a great, hassle-free, straight forward experience working with Chris Flierl on my new lease. I’m new to West Herr and Kia and I’ve had a very positive experience so far.

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DealerRater Dec 6, 2021

Steve was very helpful and knowledgeable. I was comfortable asking him questions. Thank you steve

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DealerRater Nov 23, 2021

Sales experience was no nonsense and friendly. Mrs. Weipert was able to get the car I loved at the perfect price.

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DealerRater Nov 21, 2021

Very nice and helped me get a lease before my lease ended. Love the car

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DealerRater Nov 2, 2021

Outstanding service, timely and very professional!!!Steve and Tim did a super great job.Thanks for washing the cars.See you all next time.

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DealerRater Oct 26, 2021

Had a really great experience with everyone at West Herr. Despite this being a tricky time with many delays and inventory issues, the team at West Herr made this painless. Lindsey made me extending my lease and getting me into a new car shortly after a breeze. She was knowledge, kind, and attentive. You couldn’t be in better hands!

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DealerRater Oct 20, 2021

The sales and service department are outstanding. Employees are very polite and professional and deal with any problems without hesitation. I wouldn’t go to any other dealership.

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DealerRater Oct 18, 2021

Picking up my new car was super easy and fast! Everything was ready to go!

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DealerRater Oct 14, 2021

Straightforward and Honest with minimal BS, good with me ! I like my KIA and will probably buy another.

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Cars Oct 13, 2021

Was a little turned around when I arrived, one employee took vehicle and made sure another walked me to department. Price given before leaving and vehicle ready at reasonable time. Will be returning. Thank you service department!!!!

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Cars Oct 13, 2021

Stephen helped with a GM recall. Fast friendly and great job. West Herr does all my work. Always satisfied. Always fix it right the first time.

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Cars Oct 8, 2021

Tim was great. Keep me posted and got job done timely. Check engine light and limp mode. Tim put my mind at ease and got me appt . Quickly.

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DealerRater Oct 1, 2021

Very hospitable; put me at ease re. having some recall work done on my Kia Soul. I had been apprehensive, but everyone I dealt with was extremely friendly and helpful. Thank you for a great experience. Dave Landis (we will be back!!)

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Cars Sep 29, 2021

Jay Drenning was wonderful! He made the sales process a joy! He is a true asset to West Herr! I will refer all my friends and family to him!

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Cars Sep 28, 2021

Great deal, seamless process, Sean B and Dan K were great. Would recommend to any friends or family and will always be a repeat customer

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DealerRater Sep 28, 2021

Painless process, good deal, Sean B was great and got me the car I wanted

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Cars Sep 28, 2021

Dealer helped find what I was looking for, even with the low inventory at this time. They kept me updated on the status of my new vehicle. I was very pleased with the overall experience.

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DealerRater Sep 26, 2021

Everyone was professional, efficient and knowledgeable. They made buying a car at a difficult time a breeze.

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DealerRater Sep 23, 2021

Heidi and Lindsay were an excellent team! No pressures whatsoever ever and that is HUGE since I hate car shopping. I would recommend the dynamic chick duo to anyone looking for a car! They rocked it. Also, the finance guy did not pester me to buy extra coverage too...however I did end up getting some for my lease..but it all comes down to a place that doesn't pressure me. That's such a turn off and makes me uncomfortable. I have gone to many places and this was my best experience so far. Well done everyone!

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Cars Sep 1, 2021

Jay Drenning helped me get my new Ascent and he was so great to work with! We just had twins and so we needed to trade in my previous vehicle sooner than expected. Very happy with his service and now my Ascent!

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Cars Aug 24, 2021

Came in looking for a new Kia Sportage for my sister but with the chip shortage I was shown a few low mileage pre-owned options. They had a very nice selection and ultimately decided on a 2019. Great deal and great sales person. Chris Duffey is the best!

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DealerRater Aug 23, 2021

Tim was very professional. We waited for the car and the wait time was exactly what he told me. The work order was as explained. Excellent service and very satisfied

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DealerRater Aug 21, 2021

Great attention to my needs. Simon was very helpful and Phil in the finance department was great to work with.

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DealerRater Aug 20, 2021

Candace was efficient and knowledgeable She always goes the extra mile She made the whole transaction as seamless as possible And the Big bow that was sitting on my car and the photos made me feel special

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Cars Aug 19, 2021

I was shopping for a used Subaru Forester and Lindsey and everyone was very helpful to make things easy for me. They brought the car from another location so we wouldn’t need to drive there. She also helped explain the current car market to us and all of my financing options. Overall not a bad car buying experience.

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Cars Aug 6, 2021

Took my Kia Forte lease in for service for a recall that had been issued. Service was fast and efficient. Glad to get the recall issue checked out

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DealerRater Aug 3, 2021

Great service, quick and very nice and easy to deal with

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DealerRater Jul 30, 2021

Made buying a new car simple. Sean was accommodating and informative and made me feel appreciated. Whole process was efficient and painless. Would highly recommend.

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DealerRater Jul 10, 2021

Sean and Molly were efficient, polite, well informed, and made everything easy

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DealerRater Jun 23, 2021

By far a great experience. Jay Drenning was so helpful and kept us updated threw out it all, so we wernt sitting around or running back and forth unnecessarily. very happy! awesome staff!

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DealerRater Jun 16, 2021

Sean Brand was wonderful to work with. He found me EXACTLY what I was looking for and made the whole process super easy. I will definitely purchase with him again.

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Cars Jun 16, 2021

Great customer service. Very willing to go the extra mile. I would have no hesitation recommending to a friend. Shawn was great. Thanks for everything.

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DealerRater Jun 9, 2021

Lindsay and Dominic make a great team and were a pleasure to work with! The whole process of turning in my lease and leasing something new within my budget was seamless. I never felt pressured or rushed to make a decision. We will definitely be back in a few months when my husband's lease is up.

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DealerRater May 21, 2021

I could have gone to a Kia dealership that is 5 minutes from my house, where I also have a letter giving me FREE oil changes. The free oil changes were from a screw up, but that’s another story! I go to the one that is much farther because they take their time explaining mechanical issues in a way that I can understand. The staff, especially Tim have been courteous. They treat me with kindness which the world needs now. My most memorable visit there was in 2020.. I was in their waiting room with my mask on and socially distant, ...

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Cars May 14, 2021

The Kia service department is always helpful and reliable. This is the 3rd time I’ve had to bring in my vehicle for repair in the last 12 months. I am disappointed with the number of repairs required on my Forte, but all have been covered under warrant and service department has quickly addressed every issue.

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DealerRater May 11, 2021

Everyone was very friendly, patient, and helpful and I’m happy with the car I chose. I highly recommend this dealership and the salesman who worked with me.

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Cars May 7, 2021

As always excellent service. Everyone is always very courteous and helpful. Repairs never take longer than their estimate and the car was is always a plus

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Cars May 2, 2021

Great team, efficient and gets things done. I am very pleased with my experience at West Herr Kia and would highly recommend them for your needs.

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Cars Apr 30, 2021

I always heard great things about West Herr. When I came there I just wasn’t sure because you believe none of what you hear and half of what you see. When I met Jay Drenning he was so kind and wonderful to me during my purchase I’ll never go back to another place again! I hope West Herr continues to hire people like Jay!

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Cars Apr 29, 2021

I would just like to thank my long time friend Jay Drenning for the incredible car buying experience! He was always a great Therapist, but he has excelled in his new career! Sonny

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Cars Apr 29, 2021

Sean Brand has done an excellent job getting me the right car in my budget! A customer service and can’t say enough great things about him and West Herr

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Cars Apr 27, 2021

Lindsay Weipert and staff were able to find and obtain the specific vehicle I was looking for ... and went all the way to Albany to get it! They went above and beyond to make sure I was getting the right vehicle for me. After shopping around at many dealers I ended up going with West Herr Kia because of their personal touch. They actually cared about my experience and made sure my car checked all of the boxes. Will definitely be referring everyone I know to West Herr / Lindsay!

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Cars Apr 22, 2021

Had a great experience with Sean Brand and his assistant Molly. Everything went smoothly and they were both very helpful. Would highly recommend to anyone!

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Cars Apr 22, 2021

Sean and Molly were great and were easy to work with. Everything was simple and easy and efficient. Would absolutely buy from again. Great experience.

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Cars Apr 14, 2021

Recently I bought a car from Lindsay at West Herr Subaru. It was the best car buying experience I've ever had. I dread buying a car because it becomes a long drawn out affair that ends in me having a headache, being pissed, and tired. With Lindsay at West Herr I had none of those. It was a great overall experience and I thank her for it. I will definitely be buying from her again and I am recommending my friends and family to buy from her.

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Cars Mar 29, 2021

Service excellent at West her Kia they keep in contact with you on the progress of your car Complementary car wash they discuss with you other concerns they may have about the car yet and they are not pushy to persuade you into the repairs very friendly

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Cars Mar 24, 2021

Offered a great value towards our trade-in made it supper easy to acquire our new car. Got car from stock and took the car home following day.

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Cars Mar 23, 2021

I stopped in on a Saturday afternoon and couldn't believe how busy it was. Even though it seemed like everyone had something going on, I was still greeted promptly and felt like I was as important as if there was no one else in the showroom. Thank you Tony for your patience and a great deal!

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Cars Mar 14, 2021

Paul M was our dealer. He was amazing. In all he made a grueling task interesting and fun. He had several options for us and had us make the decision. He was not pushy and we made the decision on our terms.

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Cars Mar 11, 2021

I wanted to change my car and only had it for a short term and Lindsay Weeper and Dominic made out choice easy and effective. They made it happen and Me and my wife are super happy with the change we made.

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DealerRater Mar 10, 2021

Excellent place to do business with. Lyndsey went the extra mile to ensure our happiness with the purchase of a new vehicle. Her assistant was patient and was able to answer any questions about the operation of the vehicle. An overall great experience and would definitely do business with them again

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Cars Mar 10, 2021

I was close to going over my mileage on my current lease. West Herr Kia helped me get out of a bad situation and helped me lease a new Kia Sorento. I love it! make sure you ask for Tony and Jon when you get there.

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Cars Mar 3, 2021

Excellent service! Made the buying process a breeze! I’ve never experienced the buying process so fast and so easy and painful! Signed some papers and the car was mine! The staff was amazing! Will go there again in the future!


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