Customer Testimonials
I took my car in for a lane assist problem. The technician cleared the system, took it for a drive and it didn’t act up again. I’m supposed to drive the car and if it happens again they will get me right in. Very friendly staff in service area.
Amber Trost was a delight to work with. Knowledge of your product and after asking me what I was car interested in found the perfect the car for me Everyone I encountered was. Polite and helpful. I highly recommend West Herr
Joe,( manager) and Jordan were so helpful to me putting my new lease on the road. This is my third lease from West Herr. Jordan made everything seamless!! I've always had a great experience at West Herr. Jordan was professional and very helpful!! I have always appreciated the great customer service I get from West Herr. Thank you everyone
West Herr is an awesome dealership everyone there was so helpful and my salesperson Molly was very nice, helpful and understanding with purchasing my new car.
James Drenning was extremely helpful and honest throughout the whole car buying experience. He listened to my concerns and did everything he could to make something work in the tight budget I set.
Davonte was very helpful with deciding on my car. He made the whole buying process simple and easy.
My sales representative Luke Churik, was so helpful with my Kia.Forte lease. He is a keeper, treat him well!!!
First of all I did not work with Marc. He was on vacation. Fredrick Koch, Michael Decarlo ,Jason Jones and Jessica Allen worked with me to complete my process. All these people deserve a raise for what they did for me. The service and professionalism plus respect for me was heart warming. I've been a customer with Kia and West Herr since 2002 and will continue to deal with them.
Great staff, great service. Got me the car I wanted. This was my second time getting a vehicle from them. Would recommend each and every time.
Great service.My appointment was on the time they gave me . Always great service. They took care of my recalls quickly 1hr;
Hard to make appt. to get vehicle in for repairs. They were great the day of appt. Was in and out,very friendly.
Had a great experience with West Herr and Marc was able to find me a car that for my needs and my budget. Thank you again
Awesome to deal with!! Everyone was so helpful and friendly! Definitely buy a car here! Mark Doel is a great salesman to work with and Amber and Joe were great as well.
I am so thankful for everyone at West Herr Kia! The customer service was amazing & I would recommend it to all my friends & family! Thank you!
Excellent service very professional. Steve went out of his way to make our experience stress free
My first experience with the service dept at West Herr Kia and it was a good experience. New Car, New Year. flat tire!!! Tim O. was knowledgeable friendly and kept me updated on the progress. He answered some questions I had on the technology on my 2023 Kia Sportage while I was waiting. I can see why he has so many good reviews. Nice to know I will be dealing with a good service team for the foreseeable future. Thank You!
Once they figured out what was wrong with my car service was preformed efficiently and quickly. The automatic intermittent wiper was not installed correctly at the factory. Only problem it took over a month for the factory to get back to the dealer with diagnosis.
Had to get a couple recalls done here over the weekend. I was in and out fairly quickly. Waiting room is comfortable and coffee machine is awesome. Tim was very courteous and helpful.
Great customer service very personable and knowledgeable about their vehicles and everyone is very helpful and friendly
awesome quick service. the service folks are knowledgeable, friendly, and good looking. The facility was clean and refreshments had been offered. I would return for service.
Very good experience with the service department. My first time bringing a car for service here. Tim Oakley was very welcoming, personable and professional. Service was completed in a reasonable amount of time. I’m very satisfied with this service department.
Purchased a 2023 Kia Sportage Hybrid in June 2022 from Shawn A. He was very knowledgable, helpful and seemed to have good insight into exact model I was looking for. Worth the wait ordering from factory. Couldn't be more pleased with car and its features. Thanks to Shawn for all his assistance.
I would like to express my appreciation to all the staff for their outstanding service. In particular, Molly, she is extremely easy to work with, very accommodating,an absolute treasure!
This is our 2nd purchase with Luke at West Herr Kia. He is very kind, precise and helpful to work with. We have sent friends and family to him as well.
Very easy transaction process. My salesperson, Luke Churik, took care of all the details. Made for a smooth purchase. Willing to go above and beyond throughout the sale.
Best dealership experience. Everyone was super nice and honest. I was very pleased with the experience. Thank you Candace, Jay and Justin for your help. Definitely my new dealership!
The Best Car Bying experence I have ever had, in all my years of bying cars. Huge THANKS to Nick Mirti, Dan Flick, and Jay Drenning.
Courtesy A1. Prompt and professional staff. Waiting room is clean and comfortable. Coffee station is always a plus. Thank you for your service. Definitely recommend to all.
Aaron Luterek my salesperson kept us up to to date on a 2023 Kia Sorento we were told that our car would take 4-6 months to arrive but thanks to Aaron we now have our new vehicle which I couldn’t be happier with.Aaron very knowledgeable on the car explained all the functions great person to work with would highly recommend he didn’t treat us like a customer but more like an important person
Thank you to Stephen for 30 for taking care of my car. The office towed in immediately. He put a new tire on because it was flat and he took my fear is the way that I could drive the car after a small accident. Thank you for what you did Stephen I’d love West Herr Kia
West Herr put a lot of time and energy into finding me a car. They were consistent and courteous.
The guys at the Service Desk were great in helping me get the work done on my car that it needed without spending more than I had to. Even though it's not really convenient for me to go to West Herr Kia to have basic service done on my car, I've overall had very good service in the 4 years I've been going there. However, on this visit, I was disappointed it took almost 3 (total) hours to get an answer about renewing an extended warranty that apparently could have been answered in just a few minutes if a ...
Great service all around from the time that I walked into the door until the time that I took delivery of my truck
I was able to maintain contact by texting so I could give a detailed description of my vehicle problem after leaving it overnight using the key drop. They were thorough and knew exactly what to look at. Because there was only a loose bolt, they just tightened it and it took seconds. ( no charge)
Terrific from start to finish. Gretchen went out of her way to walk me through the process of checking inventory, reserving, and purchasing my vehicle. Extra valuable in such a difficult buying climate! Would absolutely recommend.
My car died in your parking lot, Stephen was great, very kind and professional,handeled the problem even arranged a shuttle ride home. Great service department.
On and out on an hour. Great. Friendly staff. Clean, well run facility. We'll see them again
The entire process of buying a car here was simple. We had to wait for our vehicle to come from the factory as it was ordered but it was simple and painless! Thank you West Herr!
Made appointment online. Got there early, they took my car in early and I was out in no time. Friendly, quick, nice waiting area. Washed my car.
Friday afternoon at 4:00 the tire alert light went on my Kia. I was about a half hour away from the dealer and rushed over. Even though it was the end of the day they took care of me as soon as possible while I waited. (It was a nail in the tire so good thing I stopped) Always cheerful and accommodating. I couldn’t ask for better service.
Pleasant experience. Service department personnel very courteous and professional. Definitely satisfied with the service performance.
Great dealership. Helpful staff . the whole purchase of my new Kia Forte went without a hitch
Sean brand is the man! So happy with my new car. Will definitely recommend to family and friends
Lindsey was great!! Kept me updated on car delivery and went over everything!!! Would definitely recommend!!!
Best buying experience of my life. Partly because of car supply and demand it was a wonderful no haggle purchase. This dealer does not charge above sticker like you see some dealer are doing. I was able to put $500 down to save a car that they saw was being shipped that happened to be the exact car I was looking for. Fair trade in and Sean B was a great salesman who got me through the buying process quick and easy. Highly recommend this dealer.
I was called to set up an appointment after viewing a vehicle online. Upon arriving, I was greeted and set up with Leah right away. She gave me options, let me test drive some vehicles and was extremely fast and efficient while doing so. I was there from 1:30 to 5:30 and the time went by so quickly. I never waited longer than 3-4 minutes for a thing! I also left with a brand new vehicle, something that is pretty rare these days!
Took my 2022 Sportage into West-Herr Kia for scheduled maintenance (oil change and tire rotation). Stephen welcomed me to the service area and exhibited great customer service as he processed my appointment and provided details on when the vehicle would be ready. The communication upon completion of the work was excellent as well and Stephen had me on my way in no time! Always a great experience with West-Herr Kia Sales and Service!
Very easy transaction.No games or add on extras.Fair enough during these times.Quoted price from 2 days before didn’t change.
Craig Spears is an awesome representative of West Herr flawless in his approach and a pleasure to do buisness with him. We will be back because of Craig!
Wow these guys are so cool, no pressure whatsoever. Chris was awesome, finance guy was a trip. So satisfied. A+++++!!!!
Noah W was a pleasure to have as a salesman. Quick question responses and helped me through the long process of buying a car. Definitely recommend West Herr!
Scott Baldwin assisted me through the process of leasing my K5, which I love. It hasn't been easy but he made it easy! Friendly, understanding all around great guy! Thank you Scott and West Herr
Great customer service from everyone at the dealership. Happy with the car and will be back in the future
Sean and Dan were great! Would gladly shop with them again. Easy process, fair pricing, friendly, helpful. Went out of their way to help me
It was a pleasure dealing with the staff at West Herr Kia. It was a low pressure experience and Davonte was great to deal with. I’d highly recommend West Herr and Davonte to anyone in the market.
Very helpful. Answers and explains any questions. Provides a feeling of trust. Would recommend to everyone.
Great experience! Lindsay was FANTASTIC! The whole experience was perfect from start to finish was enjoyable and stress free. No pressure, everyone was helpful and kind.
Fantastic experience! Lindsay in particular was great, made for a super easy and enjoyable process.
Everyone I encountered was so friendly and knowledgeable. It was a completely stress free experience and I couldn’t be happier with my new Kia Sportage!
Kerry Finach is a pleasure to deal with. I have purchased multiple vehicles through her and never experienced any issues. An asset tho West Herr
I purchased my 2nd car from Kerry. I am so satisfied. I will continue to do business with West Herr and Kerry Finach
Very helpful, made sure we were happy. Worked with us to make sure we were happy on price and vehicle. Would go back and shop again here.
Pleasant, honest, respectful, timely, everything you would like in a dealership. The fast carwash after car is serviced
The sales consultant, Noah Wigdor, was very pleasant and helpful through my whole process. My third KIA from this dealership. Great service!
Long time customer. Always good service. Recommend this dealer to friends and family. Honest dealer fixes it right the first time every time. Body repair shop awesome too.
Service was very good with a very personable person at the desk!!!! Your place of service was clean and very hospitable. Coffee was a good touch for waiting.
I enjoyed a great, hassle-free, straight forward experience working with Chris Flierl on my new lease. I’m new to West Herr and Kia and I’ve had a very positive experience so far.
Steve was very helpful and knowledgeable. I was comfortable asking him questions. Thank you steve
Sales experience was no nonsense and friendly. Mrs. Weipert was able to get the car I loved at the perfect price.
Very nice and helped me get a lease before my lease ended. Love the car
Outstanding service, timely and very professional!!!Steve and Tim did a super great job.Thanks for washing the cars.See you all next time.
Had a really great experience with everyone at West Herr. Despite this being a tricky time with many delays and inventory issues, the team at West Herr made this painless. Lindsey made me extending my lease and getting me into a new car shortly after a breeze. She was knowledge, kind, and attentive. You couldn’t be in better hands!
The sales and service department are outstanding. Employees are very polite and professional and deal with any problems without hesitation. I wouldn’t go to any other dealership.
Picking up my new car was super easy and fast! Everything was ready to go!
Straightforward and Honest with minimal BS, good with me ! I like my KIA and will probably buy another.
Was a little turned around when I arrived, one employee took vehicle and made sure another walked me to department. Price given before leaving and vehicle ready at reasonable time. Will be returning. Thank you service department!!!!
Stephen helped with a GM recall. Fast friendly and great job. West Herr does all my work. Always satisfied. Always fix it right the first time.
Tim was great. Keep me posted and got job done timely. Check engine light and limp mode. Tim put my mind at ease and got me appt . Quickly.
Very hospitable; put me at ease re. having some recall work done on my Kia Soul. I had been apprehensive, but everyone I dealt with was extremely friendly and helpful. Thank you for a great experience. Dave Landis (we will be back!!)
Jay Drenning was wonderful! He made the sales process a joy! He is a true asset to West Herr! I will refer all my friends and family to him!
Great deal, seamless process, Sean B and Dan K were great. Would recommend to any friends or family and will always be a repeat customer
Painless process, good deal, Sean B was great and got me the car I wanted
Dealer helped find what I was looking for, even with the low inventory at this time. They kept me updated on the status of my new vehicle. I was very pleased with the overall experience.
Everyone was professional, efficient and knowledgeable. They made buying a car at a difficult time a breeze.
Heidi and Lindsay were an excellent team! No pressures whatsoever ever and that is HUGE since I hate car shopping. I would recommend the dynamic chick duo to anyone looking for a car! They rocked it. Also, the finance guy did not pester me to buy extra coverage too...however I did end up getting some for my lease..but it all comes down to a place that doesn't pressure me. That's such a turn off and makes me uncomfortable. I have gone to many places and this was my best experience so far. Well done everyone!
Jay Drenning helped me get my new Ascent and he was so great to work with! We just had twins and so we needed to trade in my previous vehicle sooner than expected. Very happy with his service and now my Ascent!
Came in looking for a new Kia Sportage for my sister but with the chip shortage I was shown a few low mileage pre-owned options. They had a very nice selection and ultimately decided on a 2019. Great deal and great sales person. Chris Duffey is the best!
Tim was very professional. We waited for the car and the wait time was exactly what he told me. The work order was as explained. Excellent service and very satisfied
Great attention to my needs. Simon was very helpful and Phil in the finance department was great to work with.
Candace was efficient and knowledgeable She always goes the extra mile She made the whole transaction as seamless as possible And the Big bow that was sitting on my car and the photos made me feel special
I was shopping for a used Subaru Forester and Lindsey and everyone was very helpful to make things easy for me. They brought the car from another location so we wouldn’t need to drive there. She also helped explain the current car market to us and all of my financing options. Overall not a bad car buying experience.
Took my Kia Forte lease in for service for a recall that had been issued. Service was fast and efficient. Glad to get the recall issue checked out
Great service, quick and very nice and easy to deal with
Made buying a new car simple. Sean was accommodating and informative and made me feel appreciated. Whole process was efficient and painless. Would highly recommend.
Sean and Molly were efficient, polite, well informed, and made everything easy
By far a great experience. Jay Drenning was so helpful and kept us updated threw out it all, so we wernt sitting around or running back and forth unnecessarily. very happy! awesome staff!
Sean Brand was wonderful to work with. He found me EXACTLY what I was looking for and made the whole process super easy. I will definitely purchase with him again.
Great customer service. Very willing to go the extra mile. I would have no hesitation recommending to a friend. Shawn was great. Thanks for everything.
Lindsay and Dominic make a great team and were a pleasure to work with! The whole process of turning in my lease and leasing something new within my budget was seamless. I never felt pressured or rushed to make a decision. We will definitely be back in a few months when my husband's lease is up.
I could have gone to a Kia dealership that is 5 minutes from my house, where I also have a letter giving me FREE oil changes. The free oil changes were from a screw up, but that’s another story! I go to the one that is much farther because they take their time explaining mechanical issues in a way that I can understand. The staff, especially Tim have been courteous. They treat me with kindness which the world needs now. My most memorable visit there was in 2020.. I was in their waiting room with my mask on and socially distant, ...
